1. How long does shipping take?
Our standard delivery times vary depending on your location:
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Europe: 7-15 business days
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USA & Canada: 10-20 business days
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Other countries: up to 25 business days
Please note: processing time is 1-5 business days after order confirmation.
2. Do you offer returns and refunds?
Yes! You can request a return within 30 days of receiving your order. The product must be unused and in its original packaging. Once we receive and inspect the item, we will issue a refund within 7 business days.
3. Is there a warranty on the products?
Yes, all Ashford Watch timepieces come with a 12-month warranty against manufacturing defects. If you encounter any issues, contact us at support@ashfordwatch.uk.
4. How can I track my order?
Once your order is shipped, we’ll email you a tracking number with instructions. You can also track your order directly on our website via the Order Tracking page.
5. Do I need to pay customs duties or taxes?
Depending on your country’s regulations, customs fees or import taxes may apply. These are the responsibility of the customer.
6. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.
7. Can I cancel or modify my order?
We process orders quickly to ensure timely delivery. If you need to cancel or modify an order, please contact us at support@ashfordwatch.uk within 12 hours of purchase.
8. Are your watches water-resistant?
Yes, most of our watches offer basic water resistance suitable for daily activities. However, we recommend checking each product description for specific water resistance ratings.
9. Do you offer gift packaging?
Yes! We offer elegant gift packaging for all our watches at no extra cost. Please indicate at checkout if it’s a gift.
10. How can I contact customer support?
For any inquiries or assistance, please email us at support@ashfordwatch.uk. We aim to respond within 24-48 hours.